Frequently Asked Questions
Everything you need to know about Bernstein's premium home collections.
What is the typical shipping timeframe for furniture orders?
Standard shipping for in-stock furniture items typically takes 7-14 business days. Custom or made-to-order pieces may require 4-8 weeks for delivery depending on the complexity of the design.
Do you offer professional assembly services?
Yes, we offer a White Glove delivery service for an additional fee, which includes room-of-choice placement, professional assembly, and the removal of all packaging materials.
What is your return policy for home decor and furniture?
Items can be returned within 30 days of delivery. Products must be in original condition and packaging. Please note that custom-made furniture and final sale items are non-returnable.
How can I care for my Bernstein natural wood products?
To maintain the beauty of your wood furniture, we recommend using a soft, lint-free cloth for dusting and avoiding direct sunlight or proximity to heat sources to prevent warping.
Are your materials sustainably sourced?
Sustainability is a core value at Bernstein. We prioritize FSC-certified timber, recycled textiles, and eco-friendly finishes to ensure our products are as kind to the planet as they are to your home.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Klarna and Affirm for larger purchases.